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Terms & Conditions

Last updated November 3, 2026 (version 2026-11-03.1)

These terms apply when you book or record at Skyllamas Podcast Studio, a brand of Skyllamas Productions LLC, 225 US-46, Suite 2B, Totowa, NJ 07512 ("we", "us"). By booking a session, buying a session pack or signing an agreement that refers to this page, you agree to them. If a signed agreement says something different, the signed agreement wins.

1. Booking and payment

  • Your time is held once your booking is paid, or once the deposit is paid where your package has one.
  • You pay online by card, or by Zelle. Zelle is for sessions at least 24 hours away: we hold your time for up to 3 hours (never closer than 3 hours before the session) while we wait for the payment; if it doesn't arrive, the time is released. Checks only by arrangement with us.
  • Times inside our 24-hour booking notice can be requested from 6 hours before the start. Your card payment is only held, not charged, and is charged only if we confirm the session. If we decline, or haven't answered by 2 hours before the start, the hold is released and nothing is charged.
  • If we book a session for you before you've paid, we email you a payment link and a deadline, and hold the time until then. If the payment hasn't reached us by the deadline, the session is cancelled and the time released, and nothing is charged. You agree to these terms when you pay.
  • Any balance is due before your session starts.
  • Session packs: see Session packs below.
  • Sharing your prepaid sessions: you can ask us to let up to 3 people (for example a co-host) book with your prepaid or pack sessions, each under their own name with their own booking link. Every session they book comes off your sessions and follows the same rules as yours. You stay responsible for your sessions: payments, refunds and early release requests stay with you, and we email you each time one of them books. Ask us to stop it at any time; sessions they already booked stay booked.

Session packs

These pack terms apply to packs bought from October 17, 2026, when you accept them at checkout: your checkout, confirmation, account and invoice show your pack’s completion date. Packs bought before October 17, 2026 keep the terms that applied when they were bought.

  1. What a pack is. A set number of sessions of one package at the pack price. Each session is the same as a single session of that package (up to 1 hour). A pack isn’t a gift card, store credit or a dollar balance, can’t be used for other services, and isn’t a membership or subscription: nothing renews or is charged again. Buying several smaller packs doesn’t add up to a larger pack’s price. A pack is a prepaid commitment: you commit to record all of its sessions by your completion date, and the pack price is lower than single sessions because of that commitment.
  2. Paying. In full, by card or Zelle, or by check if we arrange it with you. The price is the same however you pay. We don’t offer payment plans for packs.
  3. Your sessions and completion date. Your sessions are ready once your payment is confirmed. Your 12 months start on the day your payment is confirmed (for Zelle or a check, the day the money arrived), and every session must be recorded within them (your completion date, shown at checkout, in your confirmation, your account, your invoice and our reminders). Booking a time isn’t enough: a session must end by that date. You don’t have to record weekly or monthly. We remind you 90, 30 and 7 days before.
  4. Moving and cancelling a session. 48 hours or more before: move it for free, or cancel it and it goes back to your pack. 24 to 48 hours before: a move is $55; cancelling counts the session as used, and so does cancelling a session you moved less than 48 hours before. Less than 24 hours before, or a no-show: the session counts as used. A session can’t be moved past your completion date.
  5. Your commitment. Before you pay, we show you the pack price, what’s included, your completion date, the rules for booking, moving and cancelling sessions, and these terms, and you confirm that you accept them. We keep a record of your acceptance and email you a confirmation. There is no cooling-off or money-back period, and you can’t cancel your pack for a refund because your plans change. This item doesn’t limit item 11.
  6. Asking to be released early, and the card processing fee. If your circumstances change, you can ask us to release you from the rest of your pack before your completion date, from your pack page or by email. We review every request in good faith and answer within 10 business days. If we agree, we refund the larger of $0 and: what you paid, minus the sessions you’ve used (recorded, cancelled too late or missed) at the regular single-session price on the day you bought the pack, minus the card processing fee. There is no penalty and no other charge, and we send you the calculation line by line. The card processing fee is the exact fee our card processor (Stripe) charged on your card payment (usually 2.9% of the payment plus 30¢ for a card issued in the US; more for a card issued elsewhere), which Stripe keeps when we refund. We never deduct an estimate. Payments by Zelle or check have no fee to deduct. If Stripe’s record isn’t available when we release you, we tell you the most you’ll get back and email you the exact amount before we send it; if we can’t confirm the fee within 2 business days, we don’t deduct it. Example: Premium, 8 sessions, $3,665 paid by card; 3 sessions used at $495 = $1,485; Stripe’s fee $106.59; refund $2,073.41. If we don’t agree, we tell you why, and your pack continues: you can use every session until your completion date and ask us for a review after it (item 8).
  7. Custom work. Work you order separately (outside what your sessions include) is charged only with your separate written agreement, a clear agreed price and the work done, and never twice for what a session already included.
  8. After your completion date. Sessions can’t be booked any more, but nothing is deleted or forfeited: your unused sessions and payments stay on record. Ask us for a review from your pack page or by email. We answer by the date shown on your pack page, within 10 business days of your request. We may offer more time, give sessions back, or refund. A refund after the date isn’t automatic.
  9. If we can’t deliver. If we cancel a session, it goes back to your pack. If we can’t provide sessions you paid for, you get back the pack price of those sessions, with no processing fee deducted, or more time or another remedy if you agree. Where the law requires a full refund, you get back everything you paid.
  10. How refunds are paid. Refunds go back the way you paid: card refunds through our payment processor to your card, and Zelle or check refunds by Zelle or check, within 3 business days of our approval.
  11. Your rights under the law. Nothing in these terms takes away a right to cancel, or to a refund, that New Jersey or federal law gives you. Where the law requires a refund, we refund what it requires, with no deduction it doesn’t allow.

2. Rescheduling and cancelling

  • 48 hours or more before your session: reschedule for free, or cancel and get back what you paid, minus the payment processing fee: 2.9% + 30¢ for a card payment, and nothing for check or Zelle.
  • 24 to 48 hours before: reschedule for a $55 fee. Cancelling refunds nothing.
  • A session moved less than 48 hours before (for the $55 fee) can't be refunded if you cancel it later, even if its new time is 48 hours or more away. You can still move it again under the rules above.
  • Less than 24 hours before, or a no-show: the session is forfeited and can't be moved.
  • Pack sessions follow the same rules: cancel 48 hours or more ahead and the session goes back to your pack; closer than that, or once it was moved less than 48 hours before for the $55 fee, it counts as used.
  • Paid calls (the podcast consultation and the strategy session): cancel from your booking page up to 24 hours before the call for a full refund. Closer than that, contact us at [email protected]. Each paid call is up to its booked length (60 minutes for the consultation, 45 for the strategy session); a shorter call costs the same.
  • If we have to cancel, everything you paid for that session comes back to you, or you can keep it as a credit if you prefer.

3. On the day

  • Every package includes up to 1 hour of recording per session, and all other booked time is “up to” the time booked: extra recording time, studio time with guests before or after recording, the Hollywood Room, the photo session’s added 15 minutes, and extra time added on the day. If you use less (for example 20, 30 or 45 minutes of a 1-hour session), the price stays the same: unused time isn’t refunded and doesn’t carry over to another session, to the next session of a pack, or to a later day. Extras priced by recording time (such as a transcript) follow your booked time.
  • Extra time on the day: if the studio is free and our team approves your request, you can add recording time in 30-minute steps, at your package's price for an extra 30 minutes, and we send you a payment link for it; a step that’s started is charged in full, and unused minutes aren’t refunded. The ON AIR sign flashes 5 minutes before your booked time ends, so you can wrap up on time. Recording doesn't go past your booked time without that approval.
  • Arrive up to 15 minutes before your session; recording starts no later than 15 minutes after your booked start and then runs your full booked length. For example, a one-hour session booked for 10:00: arrive from 9:45, recording starts by 10:15 and ends by 11:15. If you arrive after 10:15, recording still ends at 11:15, so the late time comes off your session. If you booked time before your recording (the Hollywood Room, or studio time with your guests), arrive up to 15 minutes before that time starts instead; your confirmation shows the time.
  • Up to 4 people on set, and up to 3 more can watch from our green room. The solo desk is for 1 person and the Comfy Couch set for up to 2; with more people, choose another layout.
  • Professional conduct is required in the studio, from you and from everyone who comes with you, guests included. If, in our reasonable judgment, anyone behaves in a disruptive, abusive or unsafe way, or threatens our staff, other people or the studio, we may stop the session at any time and ask everyone in your group to leave. In that case there is no refund and no credit for the session, and any damage is covered by the rule below.
  • If you or your guests damage the studio or our equipment through misuse or carelessness, you pay the reasonable cost of repair or replacement. We show you the damage and the cost in writing first. Normal wear and equipment failures are never charged to you.

4. Being recorded

  • You: by booking a session, you agree to be recorded on camera and audio at the studio. You allow us to record, edit and deliver your recording as your package describes, and to use your name, image and voice for that purpose. Our own promotion is covered in section 6.
  • Your guests: everyone else who appears in your recording signs our guest release before or at the session. You're responsible for inviting your guests and for what they say on your show.

5. Your files

  • You own the final edited content we deliver to you, including any transcript, and you may use, change and earn from it freely.
  • We deliver what your package and extras promise. Basic: the live-switched video and its PolyWAV or WAV audio file (a PolyWAV holds each microphone on its own track, for you to mix). Basic Audio: the raw audio file. Premium Audio and the edited packages deliver the edited episode only. The rest of the raw recorded media (the original camera files and isolated audio) stays with us. With a video session, you can buy copies of the raw files while we still keep them.
  • Your files are released once your session is paid in full. If anything is still to pay when your files are ready (for example, extra time added during or after your session), we email you a link to pay, and your files unlock as soon as the payment reaches us. The keeping periods below start on the day your files unlock.
  • We keep the raw camera files and isolated audio for 60 days after final delivery, and your final episode master for 1 year. After that they are deleted. Before files are deleted, we email you so you can choose a paid archive per session if you want us to keep storing them: with a video session, 6 months for $45 or 1 year for $75 (raw camera files and isolated audio); with any session, ongoing for $75 a year (your final episode master, plus the raw files we still keep for a video session). You can also add a File archive when you book. The ongoing archive renews each year when you pay the renewal we email you.
  • Older files: files from sessions before our new file system (October 2026), including folders from our earlier booking system, are kept for one year from the day they were uploaded. After that they may be removed, unless you ask us to keep your final episodes. Raw and camera files from older sessions may no longer be available to buy, and some may already have been removed.

6. Our promotion

We may use short clips, stills and quotes from your sessions to show our work, unless you tell us in writing that you don't want this (email [email protected]). Guests decide for themselves on their release: we use clips of a guest only if they said yes.

7. Your content

You're responsible for what is said and shown in your recordings, including music, logos and other people's material you bring. To the extent the law allows, you agree to cover our costs (including reasonable attorneys' fees) if someone makes a legal claim against us because of your content.

8. Security cameras

Security cameras (CCTV) may record in the shared areas of the studio for everyone's safety.

9. New Jersey consumers

Nothing in these terms limits any right you have under New Jersey law, including the New Jersey Consumer Fraud Act and the Truth-in-Consumer Contract, Warranty and Notice Act. If any part of these terms doesn't apply to you under New Jersey law, that part doesn't apply, and the rest stays in effect.

10. Governing law

These terms are governed by New Jersey law. Disputes go to the state or federal courts serving Passaic County, New Jersey, unless the law gives you the right to bring a claim elsewhere.

11. Changes

We may update these terms; the date above shows the latest version. Changes never apply retroactively to a session already booked or an agreement already signed.

12. Contact

Skyllamas Podcast Studio (Skyllamas Productions LLC), 225 US-46, Suite 2B, Totowa, NJ 07512 · [email protected] · (973) 913-5885